Privacy Policy

1. Introduction

SolvaPay Inc ("SolvaPay", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website solvapay.com and use our services.

This policy applies to all users of our website and services, including those located in the European Union (EU) and European Economic Area (EEA), and complies with the General Data Protection Regulation (GDPR).

2. Data Controller

SolvaPay Inc is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us at:

Email: privacy@solvapay.com

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide

• Account information: name, email address, company name, and password when you create an account
• Payment information: billing address and payment details (processed securely through our payment processors)
• Communications: information you provide when contacting us for support or inquiries
• Usage data: information about how you use our services and API

3.2 Information Collected Automatically

• Device information: IP address, browser type, operating system, and device identifiers
• Usage information: pages visited, time spent on pages, clicks, and navigation patterns
• Cookies and similar technologies: as described in our Cookie section below

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our services
• To process payments and manage your account
• To communicate with you about our services, updates, and support
• To improve and personalize your experience
• To analyze usage patterns and optimize our services
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

5. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for specific purposes
• Contract: Where processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary to comply with applicable laws

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences (e.g., theme)

You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Third parties who help us operate our business (e.g., payment processors, hosting providers, analytics services)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us permission to share your data

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data, including Standard Contractual Clauses approved by the European Commission where applicable.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymize it.

10. Your Rights

Under GDPR and other applicable data protection laws, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@solvapay.com. We will respond to your request within 30 days.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us:

If you are located in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.